Colliers Wood Florist GDPR Privacy Policy

Overview

This Privacy Policy sets out how Colliers Wood Florist collects, uses, stores, shares, and protects your personal data in compliance with the UK General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Colliers Wood Florist in Colliers Wood and the surrounding districts. Ensuring your privacy and safeguarding your information is our foremost priority.

What Data We Collect

We collect and process personal data necessary to fulfil your floral orders and to improve our customer service. The types of data we typically collect include:

• Identity Data: Name, title, and, where applicable, recipient’s name.
• Contact Data: Delivery address, billing address, phone number, and, where provided, email address.
• Order Data: Order details, message card contents, special delivery instructions, and payment method (note: payment card details are processed securely through our payment providers and are not stored by Colliers Wood Florist).
• Usage Data: Information on how you use our website and services.
• Communications Data: Records of your correspondence, including enquiries, complaints, or feedback provided to us.

Lawful Basis for Processing

We only process your personal data when permitted by law. The main lawful bases under which we collect and use your data in relation to your floral order include:

• Contractual necessity: To fulfil your order, process payments, deliver flowers, and provide associated customer service.
• Legal obligation: To comply with lawful requests from authorities or to satisfy legal, accounting, or tax requirements.
• Legitimate interests: Where it is necessary for our legitimate business interests (such as improving or delivering our services) and where these do not override your data protection rights.
• Consent: Where we rely on your explicit consent, for example, to send you marketing communications. You may withdraw your consent at any time.

How We Use Your Data

We use your data to provide and improve our services. Specifically, we use your information to:

• Process and deliver your floral orders, including communicating order status and handling any queries or issues.
• Send service-related communications, such as order confirmations and delivery updates.
• Respond to your customer service requests and feedback.
• Handle accounting and record-keeping related to your transaction.
• Comply with legal obligations and requests from regulatory authorities, where required.
• (With your consent) Send information about new products, offers, and events.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Typically:

• Order-related and customer account data are retained for up to six years after the most recent transaction, in accordance with tax and contractual requirements.
• Data used solely for marketing (where you have given consent) is retained until you unsubscribe or request deletion.
• Past correspondence relating to orders or complaints is stored for as long as necessary to resolve any related issues.

Processors and Data Sharing

Colliers Wood Florist takes the confidentiality of your data seriously. We do not sell your personal data. Your information may be shared with trusted third-party service providers (data processors) only to the extent necessary to:

• Process payments securely.
• Facilitate delivery or courier services.
• Host and maintain our website and digital infrastructure.
• Provide essential IT and administrative support.

Our service providers are contractually obligated to safeguard your data, to only process it according to our instructions, and not to use it for their own purposes. We may also share your personal data with authorities if required by law or to protect our legal rights.

Your Rights Under GDPR

You have various rights regarding your personal data under GDPR:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of any inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal or contractual retention requirements.
• Right to restriction: Request limits on how we process your data in certain circumstances.
• Right to object: Object to certain processing, such as direct marketing.
• Right to data portability: Request your data in a structured, commonly used format and transfer it to another provider.
• Right to withdraw consent: Where we rely on your consent (e.g., for marketing), you can withdraw it at any time.

To exercise any of your rights, please contact us using the methods provided on our website or in-shop. We will respond to your requests in accordance with applicable law.

Security of Your Data

We apply appropriate technical and organisational measures to ensure your personal data is secure and protected against accidental loss, unlawful access, alteration, or disclosure. Our staff and approved third-party processors are regularly trained and obliged to protect your data to GDPR standards.

International Data Transfers

Colliers Wood Florist primarily processes your data within the UK and EEA. Should data be transferred outside these regions (for example, due to IT hosting), we ensure appropriate safeguards are in place as required by the GDPR.

Policy Updates

We may amend this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available in-store and online. Please check back frequently to review any updates.

Contact and Complaints

If you have any questions or concerns about how we process your personal data or wish to make a complaint, please contact us using the details provided on our website or in store. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

This policy is effective for all customers placing orders with Colliers Wood Florist in Colliers Wood and the surrounding districts.