At Colliers Wood Florist, providing the freshest flowers to our local community is at the heart of what we do. As a trusted Colliers Wood florist serving households and businesses nearby, we go the extra mile to ensure your arrangements arrive in peak condition. Every bouquet and floral gift is made daily to order, guaranteeing that you, or your chosen recipient, experience only the best in quality and longevity.
While we take every measure to ensure your flowers arrive in perfect shape, we understand that occasionally damages may happen during transit. If you receive a bouquet or plant that appears damaged or wilted on arrival, please reach out to us as soon as possible. We recommend you take a clear photo of the arrangement on the day of receipt, highlighting any issues. Our team will work swiftly to resolve your concern with courtesy and care.
Your satisfaction with the freshness of your flowers is extremely important to us. We guarantee that our flowers will remain beautiful and vibrant for at least five days from the date of delivery, provided they are cared for according to the instructions provided. Should your arrangement show signs of fading or wilting within this freshness window, please let us know right away so we can review and address the issue promptly.
If your order arrives damaged, or does not stay fresh as guaranteed, you have the option of a full refund or a replacement arrangement of equal value. Our team will assess the situation and offer the solution that suits you best. Replacements are typically sent out on the next available delivery day, ensuring your special occasion or thoughtful gesture is still celebrated with beautiful, fresh flowers.
We strive for excellence with every order, but if you are unsatisfied for any reason, please let us know. To make a complaint, please contact us with your order details and a brief description of the issue. Photos are greatly appreciated, as they help us quickly understand and resolve the problem. Our customer care team will acknowledge your complaint within one working day, and aim to provide a resolution within three working days wherever possible.
Colliers Wood Florist is proud to deliver fresh flowers and outstanding service to our neighbours. Whether you are shopping for your home, workplace or for a special surprise, know that you are in caring and professional hands. Our returns, refunds and complaints procedures are designed to make your experience seamless and enjoyable—because your satisfaction, and the freshness of your flowers, truly matters to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
