Welcome to the Colliers Wood Florist online store. These Terms & Conditions outline the rules and regulations for the use of our e-commerce website—specifically tailored for customers seeking online flower delivery in Colliers Wood and the surrounding areas. By accessing this website and placing an order, you accept these terms in full. If you do not accept these terms, you must refrain from using our website and ordering services.
Our aim is to make ordering flowers to Colliers Wood and nearby regions a seamless experience. The order process is as follows:
We reserve the right to refuse or cancel orders at our discretion (for example, due to product unavailability, payment issues, or delivery location complications). If your order is refused or cancelled, a full refund will be issued through your original payment method.
Whilst we strive to ensure that every item advertised is available, flowers and foliage are fresh and seasonal products. Occasionally, certain items may be unavailable due to market conditions or supply shortages. In the event of such unavailability, we reserve the right to substitute any item with a similar product of equal or greater value, maintaining the style and theme of your chosen arrangement. We will always make reasonable efforts to notify you of significant substitutions prior to dispatch.
All images and descriptions on our website are representative. Due to the natural variance in living products and local supply, the delivered arrangement may differ from the website image in colour, variety, or presentation.
We offer flower delivery services throughout Colliers Wood and adjacent areas. As part of our commitment to online flower delivery in Colliers Wood, all orders are handled with care and delivered to the address provided at checkout. Please ensure full and accurate recipient information to facilitate successful delivery.
Standard deliveries are made within designated time slots, and although we strive to meet all requested delivery times, they cannot be guaranteed due to external factors such as traffic or weather. We are unable to accept liability for any loss or damage arising from delivery delays beyond our reasonable control.
If no one is available at the delivery address, we will follow your specified instructions (where provided) or use reasonable discretion, such as leaving the flowers with a neighbour or in a safe place. We will not be responsible for the flowers once left at the delivery address or location described in your instructions.
All prices for floral products and delivery services are quoted in Pounds Sterling (£), inclusive of VAT where applicable. The total price is as displayed at checkout, and must be paid in full prior to order processing and delivery.
We accept payment by credit or debit card via our secure online payment gateway. By submitting payment information, you represent and warrant that you are authorised to use the designated payment method and that sufficient funds are available to complete the transaction.
We do not store card details after transaction completion, and all payment data is processed in line with applicable security standards.
If you wish to amend or cancel an order placed for delivery in Colliers Wood or the surrounding areas, please contact us as soon as possible. Amendments and cancellations cannot be processed once the order has entered the preparation or dispatch stage.
Cancellations made more than 24 hours before the scheduled delivery date may be eligible for a full refund. Cancellations made less than 24 hours before scheduled delivery may not be eligible for a refund, especially if the order has already been created or dispatched. In instances where cancellations may not be accommodated, we will inform you and advise of any applicable charges.
Due to the perishable nature of flowers, returns are only accepted if the products delivered are demonstrably damaged, defective, or incorrect. If you believe there is a problem with your order, please contact us within 24 hours of delivery with relevant details and supporting photographic evidence where possible.
Where appropriate, and at our discretion, we will offer a replacement, alternative arrangement, or a partial/full refund. This policy does not affect your statutory rights as a consumer for goods supplied that are unsatisfactory or not as described.
Our liability in connection with any product purchased through our website is strictly limited to the purchase price paid for that product. We do not accept liability for any indirect or consequential loss or damage that arises from the use of our products or website, except for instances of fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
While we try our utmost to ensure accuracy, we cannot guarantee that our website will always be available, error-free, or secure. We accept no responsibility for any loss or damage caused by attacks, viruses, or other technologically harmful material that may infect your computer or other property due to your use of our website.
Some features of our website may require you to create a customer account. You are responsible for maintaining the confidentiality of your login information and for all activities conducted through your account. Please notify us immediately of any unauthorised use or security breach concerning your account.
All trademarks, logos, images, content, and website design used by Colliers Wood Florist are protected under UK intellectual property law and remain our exclusive property or that of our licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of our content for commercial purposes.
Your personal details are collected and processed solely for the purpose of handling your flower order and improving your online experience. We process all personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for further details.
You agree to provide accurate, current, and complete information as required during the order process, and to update such information as necessary. You are responsible for ensuring the recipient’s availability at the delivery address on the agreed date.
We shall not be liable for any delay or failure to perform any obligation under these Terms & Conditions if the delay or failure results from causes outside our reasonable control, including but not limited to natural disasters, pandemics, severe weather, strikes, or transport interruptions.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be posted on our website with immediate effect. Please review these terms frequently to ensure you are aware of any changes. Continued use of our website and services constitutes your acceptance of the revised terms.
Should you have any questions or require further clarification regarding these Terms & Conditions, please contact our customer service through the available channels listed on our website. We are committed to responding to all queries in a timely and effective manner.
These Terms & Conditions apply to all customers ordering online flower delivery in Colliers Wood and the surrounding local areas. By completing a purchase on our website, you expressly acknowledge and agree to these terms.
Thank you for choosing Colliers Wood Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colliers Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colliers Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
